How to void a receipt

💡The "void" function refers to reverting the previous payment-related action 
and is primarily used to handle incorrect payments.
Voiding a receipt cancels the previous receipt (rendering it invalid) 
and generates a new receipt.

If you encounter the following situations, it is recommended to use the "Refund" function. Please refer to the page for detailed instructions.

1. If a participant is unable to attend an activity due to illness, a refund should be processed.
2. If an activity needs to be canceled and cannot be rescheduled, a refund should be processed. If rescheduling is possible, the payment for the new activity should be waived.

How to void a receipt:

1. Click on "Payment Records."

2. Click on "All Payments."

3. Click on the ellipsis "⋮" at the end of the row and select "View Details."

   

   4. Click on "Void.

   5. Enter a remark for voiding the payment and click "Void." 

   6. The system will generate a receipt showing the void date and relevant amount.

   7. After voiding the receipt, you will not be able to undo the action or process a refund.